Frequently Asked Questions - Alexus Gutter Cleaning

Gutter cleaning FAQ

Basic Service Questions

What's included in your gutter cleaning?
We hand-clean all debris from your gutters, clear downspouts, test water flow, and clean up all the mess. We also point out any problems we spot while we're up there.
How often should I clean my gutters?
Here in Atlanta, twice a year works for most homes - once after the leaves fall and again after pollen season. Homes with lots of trees might need it more often.
How much does it cost?
It depends on your house size and how much debris we're dealing with. We provide free estimates and give you an exact price before we start any work.
Do you clean all types of gutters?
Yes - aluminum, vinyl, steel, whatever you've got. We adjust our approach based on your specific gutter type and condition.

Scheduling & Availability

How do I schedule service?
Give us a call, send an email, or fill out our contact form. We'll work with your schedule to find a convenient time.
Do you work weekends?
Yes, we work weekends when needed. We try to accommodate your schedule as much as possible.
Can you come out the same day?
Sometimes, if you call early enough and we have availability. We'll do our best to help with urgent situations.
What if it's raining?
We don't work in rain or bad weather for safety reasons. We'll reschedule for the next good weather day.

What to Expect

Do I need to be home?
Not necessarily, but it's helpful if someone's around so we can let you know what we found and discuss any problems.
What if you find damage?
We'll show you what we found and explain what needs fixing. We never do extra work without asking first and giving you a price.
Do you guarantee your work?
Absolutely. If you're not happy with our cleaning, we'll come back and make it right at no charge.
What about my landscaping?
We're careful around your plants and always clean up our mess. We use tarps to protect your flower beds and lawn.

Safety & Insurance

Are you insured?
Yes, we're fully licensed and insured. If something goes wrong (which rarely happens), we're covered.
Is gutter cleaning dangerous?
It can be, which is why we use proper ladders, safety equipment, and have years of experience. Much safer than homeowners trying to do it themselves.
What about my roof and gutters?
We're careful not to damage anything. We use the right tools and techniques to clean effectively without causing problems.

Additional Services

Do you install gutter guards?
Yes, we install several types. We'll look at your situation and tell you honestly if guards make sense for your home and budget.
Can you fix small problems?
We handle basic repairs like loose brackets, small leaks, and minor issues. For bigger problems, we'll give you a separate estimate.
Do gutter guards eliminate cleaning?
No, but they help. You'll still need some maintenance, just not as often. We maintain existing guards too.
Do you offer regular service?
Yes, many customers have us come twice a year automatically. Regular customers often get better pricing and priority scheduling.

Service Area & Contact

Where do you work?
Throughout metro Atlanta - Atlanta, Alpharetta, Johns Creek, Cumming, Marietta, and surrounding areas. Give us a call to confirm we serve your area.
Do you charge for travel?
No extra charge within our normal service area. For locations way outside Atlanta, there might be a small travel fee.
How can I reach you?
Phone is fastest for urgent needs. Email or our contact form work great for non-urgent questions. We get back to people within a day.
Do you have emergency service?
We don't have trucks running around the clock, but we'll do our best to help quickly if you have an urgent problem - especially storm damage.

Get Your Free Gutter Cleaning Quote

Protect your home from water damage with professional gutter cleaning. Fill out the form below for a free estimate and same-day service availability.